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Customer Service

We Are Still Here After You Choose

Our relationship with you does not end when you leave with a wig. Questions, adjustments and care are part of the journey, and you are always welcome to reach out.

Clear, Honest Service
We want you to understand the price, the process and what to expect. We accept bank transfer, credit card and cash. Checks are not accepted.

Returns and Exchanges
Unused, unaltered wigs in original condition may be eligible for return or exchange within three days of receipt. Wigs that have been worn, damaged or personally finished cannot be returned. Unopened, unused care products may be eligible for return within 14 days, subject to applicable law. Please see the Website Terms for full details.

Finishing and Timing
Optional fitting, cutting, styling, baby hairs and other custom work are priced separately. If finishing is needed, preparation may take up to approximately two weeks. Delivery timing depends on destination and logistics.

Caring for Your Wig
A wig becomes part of everyday life. We will help you care for it gently, so it continues to move, shine and feel like the piece you first fell in love with.